we want to ensure that you are 100% happy with your purchase.
Major defects
Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues if we fail to correct it within 48 hours from the date of the initial complaint or any other notification provided by the customer, the refund will be issued to the customer in full or at the customer’s choice or replacement of the product of the same or around the same value can be offered.
The product is not as described
Such an issue should be reported to our technical support team within 30 days from the date of the purchase. Clear evidence must be provided in writing that the purchased product is not as it is described on the website. Complaints that are based merely on the customer’s false expectations are not honored.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for your interest.
Send a message to the Refund Team email: refund-office365@onmicro.com
Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
Our payment process submits the refund immediately and makes every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.